SHIPMENT PROCESSING TIME

All orders are processed within 1–3 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Refund Policy

PQ values any feedback from the customers and does everything to help you in everyday life. However, if you are still not satisfied with our products and services and may require a refund, please get acquainted with our refund policy.

Refunds are given in case of problems directly related to the quality of our items.

Refund Terms and Conditions:

• The order can be revoked with a guarantee of a refund within 14 days.
• A refund request can be claimed only during 7 days after the purchase date.

Before requesting a refund, the customer must inform our customer support department of any issues that may arise in relation to our product.

Our customer support agents are obliged to take all possible actions within their competence to provide customers with all details of the return. The company is not responsible for any independent actions taken by the customer or help from third-party companies.

To apply for a refund, one needs to send the request to office@pqsleep.com